KC Manuscript Collection 513

INTRODUCTION

Title: National Center for Quality Records

Collection Number: Kingsport Community Manuscript Collection (KCMC) 513

Physical Description: 10 linear feet

Creator: National Center for Quality

Repository: Archives of the City of Kingsport

ADMINISTRATIVE INFORMATION

Provenance: The National Center for Quality Records collection was donated to the Archives of the City of Kingsport by Wiley E. Ring III in February, 2011.

Access/Restrictions: There are no restrictions on use of this collection for research purposes. The researcher assumes full responsibility for observing all copyright, property, and libel laws as they apply.

Processed by: This collection was processed by Kari Roueche and opened for research in July, 2013.

COLLECTION CITATION

This collection should be cited as:

National Center for Quality Records, 1987-2002. KC Manuscript Collection 513, Archives of the City of Kingsport, Tennessee.

BIOGRAPHICAL/HISTORICAL NOTE

In 1985, Kingsport Mayor Hunter Wright appointed a special quality commission to implement a “Quality First” program and under chamber president Bill Ring an advisory board of industry and business leaders functioned in the community in this capacity. Under the tutelage of national and regional quality improvement associations, a 7-day workshop was conducted at Northeast State Technical College and since 1986 these community collaborations continued.

On October 7, 1987, the National Center for Quality, Kingsport, Tennessee was incorporated. On April 20, 1989 this was amended to National Center for Quality (NCQ) and was recognized with 501©(3) status in September of that year. Their first board meeting convened in January of 1990. In 1994, a full-time executive director was hired, Richard Hill, and the Center moved its operations to Northeast State.

The NCQ’s mission was to create communities of excellence by achieving improvements in quality and productivity in business, government, industry, and service organizations by offering the following services: consulting, education and training, referral, and technology development.

SCOPE AND CONTENT

The materials in this collection include meeting documentation, correspondence with clients and quality partners, course outlines, and agreements between the NCQ and their seminar instructors.

SUBJECTS

Benchmarking (Management)

Malcolm Baldridge National Quality Award

Tennessee

Total quality management

ARRANGEMENT

This collection is arranged into four series with no subseries.

SERIES DESCRIPTIONS

Series I, Organizational Files, 1987-1996, Boxes 1-2

This series contains minutes for various National Center for Quality (NCQ) committees and full and executive board meetings. It contains several histories and vision statements of the organization as well as several notebooks compiled by members for use in their duties. The series is arranged chronologically.

Series II, Seminars, 1989-1995, Boxes 3.

This series contains material about the organization and planning of seminars and the topic, instructors, and attendees associated with them. The series is arranged chronologically.

Series III, Client Files, 1989-1995, Box 4.

This series contains files related to clients of the NCQ and certain special projects.

Series IV, Health Improvement Partnership Projects, 1989-2002, Box 4.

This series contains member folders and organizational materials for Community Health Improvement Partnership (CHIP) and Kingsport Area Health Improvement Project (KAHIP); which are two organizations that resulted from the quality and process improvement efforts of NCQ, its members and community partners. The series is organized alphabetically.

BOX AND FOLDER LIST

Series I, Organizational Files, 1987-1996, 1-2.

Box 1

1. National Quality Center (NCQ) Vision and Information, 1987-1990

2. Member Folder-Dick Hale, 1988-1990

3. Member Folder-Al Thomas, 1988-1991

4. NCQ-Bristol, 1990

5. Agendas & Minutes, 4 June 1990 – 2 July 1990

6. Full Board Meeting, 6 August 1990 – 10 September 1990

7. Agenda & Minutes, 10 September 1990 – 4 October 1990

8. Agenda & Minutes, 1 November 1990- 5 December 1990

9. Letter of Authority-Al Thomas, 1991

10. Brochures-NCQ, 1991-1994

11. Full Board Meeting, 3 January 1991

12. Full Board Meeting, 7 February 1991

13. Full Board Meeting, 7 March 1991

14. Executive Committee Meeting, 2 April 1991

15. Full Board Meeting, 4 April 1991

16. Full Board Meeting, 2 May 1991

17. Full Board Meeting, 6 June 1991

18. Full Board Meeting, 2 July 1991

19. Full Board Meeting, 5 September 1991

20. Full Board Meeting, 3 October 1991

21. Leading the Quality Transformation, November 1991

22. Executive Committee Meeting, 19 November 1991

23. Full Board Meeting, 5 December 1991

24. Minutes and Agendas, 2 January 1992 – 6 February 1992

25. Full Board Meeting, 6 February 1992

26. Full Board Meeting, 5 March 1992

27. Executive Committee Meeting, 2 April 1992

28. Executive Committee Meeting, 4 May 1992

29. Executive Committee Meeting, 12 May 1992

30. Budget Committee Meeting, 26 May 1992

31. Executive Committee Meeting, 4 June 1992

32. Full Board Meeting, 2 July 1992

33. Full Board Meeting, 1 August 1992

34. Board Business, 13 July 1992- 27 August 1992

35. Executive Committee Meeting, 2 September 1992

36. Full Board Meeting, 1 October 1992

37. Tennessee Quality Award Agreement, 1 October 1992

Box 2

1. Certificate of Appreciation, ASQC, 1993

2. Full Board Meeting, 11-14 January 1993

3. Executive Committee Meeting, 3 February 1993

4. Full Board Meeting, 11 February 1993

5. Orientation Notice, 11 February 1993

6. Executive Committee Meeting, 8 March 1993 – 11 March 1993

7. Executive & Full Board Meetings, 8 April 1993 – 13 May 1993

8. Executive Committee Meeting Records, 13 May 1993 – 10 June 1993

9. Executive Committee Minutes, 10 June 1993

10. Full Board Meeting, 8 July 1993

11. Executive Committee Minutes, 12 August 1993

12. Executive Committee Minutes, 9 September 1993

13. Kingsport Tomorrow Update, September – November 1993

14. Executive Committee Minutes, 14 October 1993

15. Full Board Meeting, 14 October 1993

16. Full Board Meeting, 7 November 1993

17. Executive Committee Minutes, 11 November 1993

18. Executive Committee Minutes, 13 December 1993

19. Executive Committee Meeting, 17 December 1993

20. National Center for Quality – Committee Member Folder, 1993-1995

21. ASQC Correspondence, 1994

22. Duke Oaks Agreement, 1994

23. Aplomet-Duke Oaks, 1994

24. Letter of Authority-Richard Hill, 1994

25. Committee Members, 1994

26. Executive Committee Meeting, 6 January 1994

27. Full Board Minutes, 6 January 1994

28. Executive Meeting Minutes, 24 January 1994

29. Executive & Board Minutes, 7 April 1994

30. Executive Committee Minutes, 5 May 1994

31. Executive Community Meeting, 2 June 1994

32. Board of Directors, 27 June 1994

33. Board of Directors, 7 July 1994

34. Executive Committee Meeting, 7 July 1994

35. Minutes & Agenda, 2 June 1990 – 7 July 1994

36. Executive Committee Meeting, 4 August 1994

37. Executive Committee Meeting, 1 September 1994

38. TQA Course – Faculty & Application, October – November 1994

39. Executive Committee Meeting, 6 October 1994

40. Board of Directors Meeting, 6 October 1994

41. American Automated Answering Service, 1994-1995

42. Board of Directors – Renewals & Resignations, January 1995

43. Media Release, 28 March 1995

44. Members, 1996

45. History, undated 1 of 2

46. History, undated 2 of 2

47. Joe Jenney Resolution, undated

48. Vision, Mission, Structure, undated

Series II, Seminars, 1989-1995, 3

Box 3.

1. Quality Seminar, 18-20 April 1989

2. Leading the Quality Transformation, November 1989

3. Leading the Quality Transformation-Bristol, 1990

4. Leading the Quality Transformation Miscellaneous, 1990

5. Leading the Quality Transformation, September 1990

6. Malcolm Baldridge Self-Assessment, 3-4 December 1990

7. Course Description, 1991

8. Leading the Quality Transformation Comments, 1991

9. Executive Follow-up, 1 April 1991

10. Total Quality Management, May-June 1991

11. Small Business Course, June 1991

12. Malcolm Baldridge Self-Assessment, 26-27 June 1991

13. Quality in Healthcare Seminar, 5-6 August 1991

14. Malcolm Baldridge Self-Assessment, August-September 1991

15. Benchmarking, 24 September 1991

16. Surveying Customer Needs, 27 September 1991

17. Leading the Quality Transformation, October-November 1991

18. Leading the Quality Transformation Handout, November 1991

19. State Quality Network Forum, 1992

20. Healthcare Conference, 23-24 April 1992

21. Healthcare Conference Evaluation, 23-24 April 1992

22. Facilitation Skills, 25-26 January 1993

23. Healthcare Conference, 25-26 March 1992

24. Healthcare Conference Contracts, 25-26 March 1993

25. Healthcare Conference Miscellaneous, 25-26 March 1993

26. Taguchi Methods, October 1993-April 1994

27. Healthcare Quality Management, 1994

28. Total Quality Management Series, 1994

29. Healthcare Quality Planning Team, 1994

30. Orientation-New Board Member, 1994 & undated

31. Healthcare Meeting, February 1994

32. Healthcare Conference, April 1994

33. Healthcare Quality Management Conference Evaluation, April 1994

34. Healthcare Seminar, 13 April 1994

35. Healthcare Conference, 14-15 April 1994

36. Healthcare Conference Story Boards, 14-15 April 1994

37. Tennessee Quality Award Pilot, 2 June 1994

38. Mechanical Inspector Certification, October 1994

39. Juran-Last Word, 18 October 1994

40. Quality Forum, 25 October 1994

41. Tennessee Quality Award Course, 20 January 1995

42. Cost of Quality Course, February 1995

43. Tennessee Quality Award Course, 8 February 1995

44. Performance Management, undated

Series III, Client Files, 1989-1995, 4

Box 4

1. Arcata Graphics, 1990

2. Department of Labor, 1990

3. Department of Labor, Miscellaneous, 1990

4. Greater Tri-Cities Business Alliance, 27 January 1993

5. Heritage National Health Plan, 1990

6. IPC Dennison, 1990-1991

7. Kingsport Times-News, 1995

8. Pal’s-Tom Crosby, 1995

9. Tennessee Quality Award, undated

10. TQA Board of Directors Meeting, 13 August 1992

11. TQA Board of Directors Meeting, 7 January 1993

12. TQA Budget Proposal, 1992-1993

13. TQA Case Studies, 1992-1993

14. TQA Correspondence, 1992-1994

15. Virginia Productivity Award, 1989-1990

Series IV, Health Improvement Partnership Projects, 1989-2002, 4

16. Community Health Improvement Partnership (CHIP), 2001-2002

17. CHIP Member Folder, 1999-2002

18. CHIP Member Folder, 2000-2002

19. Kingsport Area Health Improvement Project (KAHIP), 1989-1993

20. KAHIP Committee Member Folder, 1999-2000

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